Skip exchanging phone numbers and simply send a message to your Facebook friends, even if they’re across the world. Keep your friends and family close with unlimited live video chatting.Host group video calls with up to 8 people, with high-quality audio, high definition video, and interactive video features like face filters. Capture every moment and reaction in real-time. Watch videos, tv shows, and movies with your friends over Messenger Video Chat and Rooms when you can't be together. Lost for words? You can customize your reactions, with lots more emojis to choose from.Ĭhoose from fun themes and colors, like Tie-Dye or Love, to make your chats more personal. New privacy settings let you choose who can reach you, and where your messages are delivered. The widget will occasionally not display when you are not logged in to Facebook.Group video calls, voice calls, text messaging and more!īe together whenever, with our free* all-in-one communication app, complete with unlimited text, voice, video calling and group video chat features. You should whitelist your shop from the extension settings. Some browser ad blocker extensions will cause the widget not to appear. The Facebook Messenger chat widget will not appear in your EKM Shop’s Shop tab (the edit view) and can only be viewed when you view your shop as a customer would. You are viewing your shop in the Shop tab Follow the steps above or complete the wizard again to set up a new domain name. If you whitelisted the domain name when you didn’t have SSL () you may need to add the SSL ( ) version of your domain name. In order for the chat widget to appear, you must ensure all of your shop’s domain names are whitelisted. There are a few instances where the chat widget may not appear to you or your customers: Your shop domain isn’t whitelisted When you have finished editing, your Response Assistant should look something like this: The first ensures that anyone who messages you receives an instant reply, the second allows this automatic response if you’re away from your phone or computer and then finally the Messenger Greeting adds a friendly greeting automatically to any new conversations.Īs you click each switch, this will reveal a Change button - click these to change the wording of the text for each of these actions: You will need to click all three of the switches provided. On the Messaging Settings page, scroll down to Response Assistant:ġ2. From the list on the left-hand side, click the Messaging tab:ġ1. To configure auto-responsive messaging, you need to do this via the Settings of your Facebook Page. Your Facebook Messenger chat widget should now display so your customers can begin chatting with you.ĩ. You should now open an incognito/in-private browsing tab and visit your EKM online shop as a customer would see it. When you have added the domain name to the field, click the Save button:Ĩ. You need to add the domain name of your EKM online shop, starting with ‘https’. Scroll down towards the bottom of the page, and look for the White-Listed Domains header. Then you need to click Messenger Platform on the left-hand side:ħ. You then need to return to the browser tab displaying your Facebook Page and click the Settings tab on the top right:Ħ. Copy this long number and then paste it into the field provided within the Facebook Messenger feature on your EKM online shop, before clicking Save:ĥ. The Facebook Page ID is unique to your Facebook Page. Scroll down towards the bottom of the page, and you will see your Facebook Page ID:Ĥ. To do this, open another browser tab, log in to your Facebook Account and go to your Facebook Page. To locate it, you must do this using a desktop or laptop computer as these settings are not visible on the standard Facebook App. This will reveal the field for your Facebook Page ID. This will then take you through the steps required to add Facebook Messenger to your EKM online shop.Ģ. To do this, click Get Started within the Facebook Messenger feature:Ģ. Using our setup wizard is the easiest way to set up the Facebook Messenger chat widget on your EKM online shop. Click the green Install Feature button:ġ. Scroll down to the Customer Service features and click the View More button on the right-hand side:ĥ. From the Dashboard, click the Features tab:ģ. Alternatively, you can manually set up your Facebook Messenger chat widget. There are a few steps to setting up Facebook Messenger on your shop but we’ve made it really easy using our setup wizard. Facebook Messenger allows you to interact with your website visitors and answer any questions they may have, right within the Facebook Messenger app. Before you begin this guide, you need to ensure that you have opened both a Facebook Account and populated a Facebook Page to promote your EKM online shop. Features Customer Service Features Facebook Messenger
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